AutoNation Dodge RAM Arapahoe - Centennial, Colorado

Wesley Hall

I bought a new truck and when I got it, one of the four tires did not match. No problem. The dealership said they would have to order the other tire in and replace it the next week and for my trouble, they offered to fill it with gas as well. When I showed up for my service appointment, I was ignored as I pulled into the service bay. I approached a gentleman who seemed annoyed that he had to speak to me. He told me he knew nothing of it and instead of him checking on it he told me I would have to go find someone in sales to explain to him what we were doing. Then they acted annoyed once that was lined out. I waited in the waiting room, they came in and said “All done. Sign here. I guess we’ll figure out later who’s paying for this”. I laughed because I sure wasn’t paying for it. He just wanted me out of his hair at this point so I pulled out. Not only did they not fill the gas, the tire pressures on all four tires were never even checked because they all fluctuated about 5 psi plus or minus from each other. Then, when I got out to make sure in the daylight that it was the right tire (which it was thankfully), the tire and wheel had grease smeared all over it. Here’s some suggestions: welcome customers with a smile and ask how you can help them. Then, at least put forth a little effort to give the perception that you’re a first rate service operation. I don’t care so much about the gas even though that was promised. The thing that bothered me the most is not taking an extra 2 minutes to double check the pressures, and take a rag and wipe up the tire to make it look at least half way nice in those brand new wheels! Disappointed to say the least. I gave 2 stars because they did the the right tire, did not charge me, and it seems to have been balanced properly. All things that should have been done anyway, but I’m trying to be somewhat positive. Lastly, the sales waiting area there is nice. The service side waiting room needs some attention as well. Old, badly stained chairs for customers look tacky like you’re about to go out of business or just don’t care.

Maxine Potter

I had an amazing experience working with Steve at RAM on Arapahoe. With over 20 years of experience, Steve is honest, kind, and truly cares about his customers. He made me feel valued, never once treating me like a number or pressuring me. His genuine, down-to-earth approach made the entire process seamless and stress-free. I highly recommend him to anyone looking for a great experience.
Management was excellent as well. Very helpful. Never critical. 10/10

Lars Johnson

Fantastic trade in and new purchase experience with Ellis. He was not pushy and was resourceful in finding a vehicle that was outside of their inventory. On top of this, my wife wanted a different vehicle after having it for a day and the whole team worked quickly to find the right one. Top notch service here.

Tom Leuenhagen

Called AutoNation Dodge Ram on Arapahoe Rd to have a couple recall repairs done. Had an appointment set up the next day and done before noon. Crew did a great job.

Aaron Malinowski

Took my truck in for a laundry list of things - alignment, oil change, tire repair, abs recall, tire rotation. After inspection, they determined they needed a part that they wouldn’t be able to get for 4-5 days. Luckily, Kip, our awesome service writer, found the part at another dealership and got us in and out same day. Excellent service and great work.

Soren Casady

Jade and Jeremy were so amazing in helping us get our first financed car! They were extremely patient with us as well as thorough in explaining all the steps and what we were in store for our new Ram 1500 Warlock. Another additional bonus is that Jade was super patient with my energetic toddler. They helped us shop within our price range and get the monthly payments that we want. I honestly couldn’t have asked for more and it was so relieving that we were treated with respect and like people versus just an average car sale. Thank you so much!!

Aaron Black

The people at the dealership were nice and helpful. The sales person showed us different trucks and gave lots of menus with monthly payments.

Few things I didn’t like.
1. Vehicle delivery confirmation wasn’t sign by me.
2. The truck came with half a tank of gas not a full tank as per the vehicle delivery confirmation.
3. The added fees. Especially the dealer fee of 799. The MSRP of the truck has dealer prep already added in there. The other fees of the dealer add ons I didn’t ask for or want.
4. With my trade I got one value for my car but their value is different and I gave the dealer a price based on what I received the car value is at and they didn’t offer any more for my trade based on the value they received.

When would be a good time to call? Tried today but no luck.

Tracy Rose

William in the service department does a great job ensuring that my truck is well maintained and safe. He keeps me updated on the progress of my truck. I gave them 4 stars due to their pricing, the service department is fantastic.