Gasthaus zu Schloss Hellbrunn - Salzburg

Dan M.

I would have gladly given this a 5-star rating if it weren't for the service, or rather the lack thereof.
We ordered coffees and cakes, but when we received our drinks, mine was somehow unsteadily placed on the table, so that when I tried to pick up my cup, it tipped over, spilling all my coffee on the table ... and all over me.
I should point out that the cup was tall with a narrow base, which made the incident likely.
To my surprise, and even more so to my disappointment, no server came to my aid, and I had to find a tissue to clean my table... and myself.
The icing on the cake: when the server finally deigned to come to my table while I was cleaning everything up, I wasn't offered nor help nor a replacement coffee, as is usually the case in any other self-respecting cafe.
So, of course, a bad experience and the resulting deserved rating.

BEK

Overall it was pretty good, service was lacking a little. It is expensive for what it is in my opinion. Value for money I'd go for the club sandwhich or the wiener schnitzel which will set you back €19 each. A bottle of water will set you back €6.80? And it doesn't taste all that nice, served with warm cups that came straight from the dishwasher.

Edit response to the owner. We waited over 5 minutes at the front of your establishment on a hot day with a pregnant lady for a table (and you had empty tables!). It wasnt until we waived down an attendant to be seated. Like some of the other negative reviews, I'm not the only one who has complained about service. When you pay so much, you have an expectation that the service is good.

When we recieved the water, we asked how much the bottle of water was. To our surprise the waitress told us and walked away straight away before we could say take it back. She actually knew €6.80 is a joke, let alone getting warm cups. We didn't want to be wierd about it.

Due to your poor response, it has made me change my review. Thank you and good day

Sofia B.

Great place at the heart of the palace. Definitely make a reservation in advance because you get there and have a very beautifully prepared table. We were there for breakfast. I had the porridge and the yogurt with fruits and they were both delicious. I also had the fruit tea and I liked it. I tried the croissant and it was fresh, warm, and tasty. The service was a bit slow and that is why, they gave us the croissant for free. Overall, a great experience.

Gal A.

Because this restaurant's location is so good, I honestly had low expectations - they'll succeed anyways, right?

But we were so fortunate to find this place with the most welcoming staff, great food - with mention-worthy desserts - and very reasonable prices.

Highly recommended.

Seiriol D.

Great food with a view of the schloss. It was nice to have some more salads and lighter choices than some traditional Austrian menus in similar establishments. Very tasty homemade lemonade. Service was efficient and friendly

Дмитрий ?.

Stoped here for the waffles. Absolutely delicious, loved it. They are fluffy and not very sweet. Perfect place for a break after walkingn

Dipali P.

Good service. Pleasant location

Cold and underwhelming food. The club sandwich just had ingredients piled together, the French fries were cold and not evenly seasoned. The coffee was cold though I specifically asked for a hot one.

Maybe it was just our menu choices.

Astrid U.

We had a delightful lunch here after touring the palace and gardens. The service was so friendly and kind. Coming from the US, we weren’t expecting such good food and beautiful presentation at a museum cafe, but this place far exceeded our expectations. Sitting outside in the courtyard was lovely and relaxing. I would come eat here even if I wasn’t going to see the palace. Definitely make a reservation!