Giant Food - Ashburn, Virginia

Lisa Bright

Of all the Giants in all the towns, cities and states I’ve traveled, the employees at this Giant (near Ashburn metro) are the most genuinely pleasant, welcoming, and helpful employees whether passing or working in the aisles, at the checkout, the pharmacists, and especially the gentleman in the front - they make the store a happy, peaceful place.

Corrie Miracle

I have lived near this Giant for the last 4 years and probably go here 3 times a week.

I love this place. It is easy to get to and always in order and the staff is super friendly.

The parking lot does get crowded at peak times, but they do have a lot of parking. It only gets congested for those who want to park near the entrance instead of parking farther out and walking in.

They have always had everything I need when I go in there. I always use the self check-out and sometimes those get backed up during peak hours. They usually move fast though.

They have a Pharmacy and a flower department. The flowers are always well stocked especially for holidays!

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This review is specifically for the pharmacy. Every time I pick up a Prescription it's always a delay for hours or I have to pick up next day. I Specifically have my doctor put in refills as early as possible but I continue to get the same results every Time. They love to say it'll be 10 to 15 minutes but that turns into hours to days. And please don't have an RX savings card because that can be a whole separate issue of waiting 10-15min to adjust pricing. This store is closest to my home so the convenience was supposed to be a plus for myself but I will be going to Harris Teeter which is up the street. I really hope they can get that problem fixed because a lot of elderly folks use that pharmacy due to it being near the senior living facility. Now please don't confuse this review with the actual store because as far as the grocery part of the store the staff is amazing and very friendly. The same faces for years, very welcoming. Please work on fixing the pharmacy.

Ryne Donovan

Over the past year the quality has steadily declined. I am unsure if this is Giant corporate or if it is this stores management that is to blame. Produce is fine and this would be an ok neighborhood grocery store but I have some direct issues that I would love to have answered.

1. Updated self checkout: 6 months ago they have updated the software on the self checkout machines. They are now much more sensitive when it comes to moving your groceries as you are scanning them. I understand this may be out of this stores control but the quality of help that the employees assist is sub par. Employees are actively raising their voices with people who have issues with the machines.

2. Employees asking for donations: Again I have no issue with a donation being asked during the checkout process but within the last month employees are stopping people in the middle of checking out and asking them for donations. Is this a local policy or not? This slows down the already slow process of self checkout.

3. Meat freshness: Although most of the produce is fine and average the meat department at this Giant is below average. Most days 1/3 of the meat selection is marked down from age and most days there are several out of date selections.

Again most of these issues I do not see at other Giants. At the moment I would not recommend besides simple non perishables.

R M

Good place to get groceries, went here to buy a cake for my brother's birthday. They had a lot of great options to choose from!! I found a lot of good deals there today!!

Al Cro

Update: the past couple of times I have had to come here, they have stepped up greatly. There are more cashiers and they are super friendly and kind. The produce has seemed to improve as well.

Extremely frustrating experience every time I come. A lot of expired, moldy food so you really need to pay attention when you are grabbing groceries. Only one cashier yet when you go to the self checkout someone is immediately available to tell you “self check out is only for 20 items or less”. This is why I avoid going here. I am trying to go home and get out of the store and not have to suffer the consequences of how this store is inadequately staffed. I can tell the employees are frustrated by it by their defeated attitude because I don’t understand how other grocery stores have functional self checkouts and if they don’t, they at least have a proper amount of cashiers. Trader Joe’s doesn’t do me like this!

Mike Kanady

My go to store for 30 years. Enjoy the meat selection and quality at a fair price.

Maryam

I have been shopping at the Giant store for many years, this time I went to the Giant store to shop and scanned
my items with a manual scanner and put them in the basket and then paid for them at the self-checkout. At home,
I realized that I had bought one of the items and paid for it It is not among my purchases. The next day,
I went back to the Giant store and told to a person named ADAM. He told me with
complete rudeness and disrespect that there was nothing written about this in his book and that he would not
give me my forgotten item that I had paid for. The price of that item, which was a kitchen gloves, was only $2.99.
I again asked to give me the forgotten item, but he refused. The price of the item was small, but I was very upset
by the unprofessional behavior of this person who considered himself the manager. He acted as if
I was lying. I am really sorry for this poor customer service. I don't like to shop from Giant anymore.