WebCyclery & WebSkis - Bend, Oregon

Sam Nelson

There is a reason I have come to webskis for over 12 years. Silas, Sue, and Kevin were all really helpful today and helped get me back out on the snow!

K Ponce-Martinez

knew i needed some maintenance and thought i needed new brakes (the whole contraption) dude was so helpful, told me i aint need the whole thing just some brake pads! got my chain installed too (brought in my own) and was super affordable!!

J E

Updated: The response from the business is exactly why you shouldn’t use this shop. For example, calling me “Jenny” which isn’t my name and makes me sound like a little girl (sexism). Might as well call me “baby” or “sweetie”. They make it sound like I had a bad day and that they went above and beyond. The response feels sexist and like gaslighting, and I’m left wondering if male customers are also dismissed as having a “bad day”. The shop wasted several full days of my time. I went in asking for help finding a new handlebar and relied solely on their expertise. They failed to give me important information about how the handlebars they picked out for me would totally alter the fit of my bike, making it unrideable and painful. Before paying for the handlebar, I had called the shop questioning the handlebar they selected as it was for a commuter bike. They said to try it out (even though I had doubts) and if I didn’t like it not to worry. Then, much to my surprise, when I paid for the handlebar I was told there were no refunds after install. Wth. I had to argue with them to fix it and they refunded only a percentage of the money I lost. It took them a week to schedule an appointment to spend 15 minutes changing my handlebar back to restore my bike to its original condition. When I arrived to have my handlebar changed back (after waiting for an appointment), instead of completing it while I waited (did I mention it takes less than 15 minutes) they asked me to leave and come back. Driving back and forth takes more time than it does to replace the handlebars. This showed total disrespect for my time and turned this into an all day event. Also, the bike has not been used since I went to the shop and now it mysteriously has a flat tire. They offered to fix the flat for $25, when I’m sure they must have damaged it. I of course cannot prove that they punctured the tire, but it seems like it had to have happened at the shop. Despite knowing I hurt myself loading the bike into the car, there was no offer to help load the bike upon pickup. My experience was awful and after 4 trips to the shop, my bike isn’t in the condition it was in when I first arrived. This shop makes my blood boil.

I’ve literally cried 2-3 times because of my experiences with this bike shop. They made my bike worse and wasted several days of my life. This is one of those places where you see a 4.9 star rating and are left wondering why. Go anywhere else.

Bryan Thompson

What an amazing bike shop! This unique place is built in what used to be a church which makes for one of the more unique shops I've ever seen, with stained glass all over. On top of that though, the folks here are great! Mary and Devon were very helpful when me and my wife came in looking around for bikes and ultimately found the perfect one for her. They helped get her all set up and answered all of the questions she had while scouring their inventory to see if there was anything that would be a good fit for me as well. She couldn't be happier with the new bike, thank you!

Brittany Park

For Nordic skiing, this is the place to go! The staff is extremely knowledgeable and ensure you get the equipment that is best for you.

Joe Reinhart

I had Webcycle work on my mountain bike brakes and they did a superb job. The Tech, Silas, was very thorough and worked thru a challenging problem. I highly recommend.

PS - I also buy my skate ski equipment from Webski and I am very pleased with their service and support. Best in town.

Adrian Harwood

Really knowledgeable and nice mechanics and sales staff. I was visiting Bend and my derailleur hanger cracked. Even though they were never going to get paid for the work since I wasn’t staying long enough to order the replacement and have them switch it out, they still diagnosed the problem and called the manufacturer to determine the exact hanger I needed. I ended up ordering it myself based on their recommendation but I was just so impressed by the time and attention I was given even though it didn’t make sense for me to have my bike serviced at their shop. Can’t recommend Web Cyclery highly enough!

Emily Luthra

This is the Nordic ski mecca. Zach and his team are very knowledgeable and have excellent gear, waxing, and conditions advice. I've been to Gear West in MN, a number of places in Tahoe, and these are the guys I call in the middle of the season with questions. They will not steer you wrong. Also super fast turnaround on waxing if you're in a pinch.