ZARA - Los Angeles, California

The Levi-Tyler Experience

This is one of the worst locations to shop in. The employees here are extremely racist and rude Zara has completely changed from the helpful, inviting, fun shopping place they used to be. I will NEVER give this store any of my money. I used to shop at this store twice a week. I’d go in every Sunday after church and normally have an ok experience.

Recently 8/25/2024, I went to this location to purchase a couple of shirts and was aggressively approached by a security agent expressing that one of their employees claimed « I’d stolen from the store before and if it wasn’t true then I am ok but if it is true, I should leave the store ». I thought the accusations were completely disgusting because, as someone who frequently shops at this store MOST of the employees know me. I’m always in the store ALWAYS THERE! I asked to speak with a manager (the one with the shaved head that everyone on Yelp has described as rude. It seems to me that she has a propensity to be rudeness to guests which ruins their experience. Not great for business). She was also rude and then I questioned the employee who always sees me in the store asking him «You see me here all of the time, have I ever stolen anything » The employee shook his head no but was silenced by the aggressive security agent and the « manager on duty ». I was then accused of « pretending to be bigger than I am » by the security agent when I offered to show my bank account which would show they I don’t have a reason to steal from Zara. I was then told by the same security agent «Because of how you’re acting, I would have to believe that you did steal from us » My question would be «How should one act when they’re being accused of stealing from a store IN MY NEIGHBOR that I frequent often?! Am I supposed to be ok with being called a thief?

Instead of understanding me, I was falsely accused of stealing, extremely humiliated, and disrespected. If this is how Zara treats their customers, why would anyone want to shop here?! As someone who has worked in retail for most of my career, I was never trained to treat customers with disrespect or walk around accusing people of stealing when they’ve never done that. I’ve shopped at Zara ALL AROUND THE WORLD with receipts to prove so. I’ve been an employee with Zara (2015). I don’t have to steal from a place I enjoy shopping at. I left disappointed that I wasn’t understood and quite honestly disappointed in how the manager on duty and the aggressive security agent handled me. The entire interaction made me feel unsafe and I will NEVER shop at this location again! Young black men NEVER SHOP HERE!

CHRISTINE LIM

The price tag was $25.90, but when they scanned it was $27.90. I went back to the store and asked about the wrong price. And, only 3 out of 4 had a price tag attached. They told me that it was because they put the price tag wrong, but they are not responsible for one that doesn't have a price tag. They said that they could only refund items that were paid incorrectly on the receipt. Later, the manager came and told me that it was my fault for not checking when I bought an item without a price tag, and then she just left. I really upset about that was the manager's rude action. I think she could have served customers a little better as a manager,,,,, I don't think her attitude was good. I was unhappy so, I just left. When you guys buy something from here, I advise you guys to check that there is price tag and that the price is scanned properly.

Pablo PAITÁN AYUQUE

Impresionante!
Moderno, atractivo, color, luces, muchas tiendas, limpio, seguro, ubicación céntrica, parking seguro.
En todo momento puedes ver muchas personas visitantes.
Afuera del local en la acera de calle Figueroa ofrecen frutas, flores, playeras, cuadros artísticos y artesanía de México.
Cerca al local se observa el lujoso hotel Intercontinental, también está el ingreso al tren subterráneo el Metro de L A.

Annelise Andrade

I prefer this Zara over most mall Zara’s. Since it’s a less- frequented store, it’s always clean when I go in. The selection is vast and always stocked. Definitely a recommend this if you are looking for a stress free environment. I’ve never driven so I can’t comment on parking, but it’s a 5 minute walk from 7th st metro station.

Jesper Grønkjær Hansen

Horrible experience. Went to return a pair of pants and they accused me of having used them. Did not want to help or do a return. I can't even fit them...I buy most of my clothes here, not anymore.

Geo Valdez

¡Perfecto! Desde el recibimiento por los costumers services y saber que hay una sucursal solo masculina de Zara es increible por la tendencia que esta marca hace dentro de la moda de todas las edades, la mezcla de lo digital y como siempre la buena música de fondo me lleva realizar mis compras de buen ánimo, y el personal muy capacitado ante la buena presentación de los productos, es el único lugar donde encuentro mi talla.

Andres Woolcott

Small store but well organized. Staff was friendly. Might be relevant to mention that the men an women section were separated into 2 different stores.

Harsh Verma

Not a good customer service store , zara at the Grove is better in terms of better customer service , also employees here are not helpful & rude